FAQ

How are your paintings done ?
How are your prices so cheap ?
What sizes do you have ?
What about the quality of your products ?
What are your payment options ?
Are there any delivery costs ?
What is your refund policy ?
I went through the Gallery but I didn’t see a painting that I liked. Can you create an image for me ?
How does the Home or Office service work ?
What are your hours of business ?


How are your paintings done ?

All of our paintings are 100% hand painted by professional artists. The paintings are hand painted on canvas using predominantly oil based paints and sometimes acrylic. They are all paintings NOT prints.


How are your prices so cheap ?

The reason art is generally expensive is that the price includes artist’s commission, agent fees, gallery costs, advertising, etc… We have none of these extra costs. Plus the lesser known artists we buy from put in as much time and effort as their more famous counterparts.

We have an unmatched ability to purchase paintings at low prices without compromising on the high quality of the paintings.

The savings we make are directly passed onto the customer. There is absolutely no need to spend a fortune for a painting !


What sizes do you have ?

Our standard sizes in centimetres are:
50x60 60x90 90x120 100x100 50x150 65x170

We can also create a specific size upon your request.


What about the quality of your products ?

Our reputation means everything to us. Our aim is to provide 100% satisfaction to our customers. We believe that our paintings are of the highest quality and standard. The images on our website are photographs of the paintings. Please take into account that the view of your computer screen can cause slight variation of the colours. Also, as our paintings are hand-painted, slight variations to the image displayed may occur in the finished product.

Similarly when we paint portraits, our artists will do everything possible to paint it as close as possible to the image you provide. However slight variations are inevitable and the quality of the finished product is very dependant on the resolution of the image you send.

If you have any further reason to doubt the quality of our paintings or frames we would be more than happy to provide you with some customer feedback from one of our many satisfied clients.


What are your payment options ?

We accept Visa and MasterCard credit cards, direct debits, cheques and cash.

For those not comfortable paying online you can also pay via credit card or direct deposit over the phone.


Are there any delivery costs ?

Delivery is free to all Australian metropolitan areas. For outer suburbs shipping fees will be charged. Shipping fees will be calculated during the checkout process according to the delivery details you enter.


What is your refund policy ?

We generally don’t give refunds if you simply change your mind or make a wrong decision. As such please choose carefully.

You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are different to the product purchased on the website. Shipping charges are non-refundable.


I went through the Gallery but I didn’t see a painting that I liked. Can you create an image for me ?

Absolutely. We can create any design. Whether or not you know what you are looking for, we can help you find or make the perfect piece of art to suit your tastes and surroundings.


How does the Home or Office service work ?

We understand that your time is precious. We also understand that often people prefer to see and feel the artwork in their home or office before they buy it.

As such we offer a ‘No obligations service that comes directly to you’. We’ll come at a time that suits including after business hours.

We will bring a range of paintings and help work out what best suits your surroundings.

This service is FREE.


What are your hours of business ?

We understand our customers can’t always meet during regular hours due to work, and other commitments. As such, we are available after hours including evenings and weekends.