Shipping and Delivery Policy:
We currently only deliver products Australia wide using Allied Express and Australia Post. Orders are dispatched within 3 business days. Shipping times are estimated at between 2-10 business days depending on your location within Australia. If the painting is not in stock estimated delivery time is 3-4 weeks.
Shipping is free for all Australian metropolitan areas. Shipping fees will be charged for outer suburbs. Shipping fees are influenced by the size and weight of the product as well as your location. This fee will be calculated during the checkout process according to the delivery details you enter.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax).
All transactions are processed in Australia Dollars (AUD)
Customer Service Policy:
Creative Strokes is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.
All artworks are 100% hand-painted, therefore, you can expect some variations of around 5%-15% . This is accepted by the customers when placing an order, and returns will not be accepted due to slight variation.
The images on this website are photographs of the paintings. Hence, you should take into account that the settings on your computer screen can cause slight variation of the colours.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from www.creativestrokes.com.au your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please email our customer support centre at firstname.lastname@example.org.